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Customer Success Manager (H/F)

Rise Up is hiring!

About

Rise Up propose une solution logicielle de formation professionnelle qui délivre une expérience d’apprentissage personnalisée pour toutes les parties prenantes : formateurs, administrateurs et apprenants. Pionnier du Blended Learning et fondée en 2014 par deux frères qui ont perçu une grande opportunité et qui ont agi rapidement pour la saisir, Rise Up est aujourd’hui en pleine croissance européenne. La société compte plus de 100 collaborateurs, sert plus d'1 million d'apprenants actifs dans 73 pays en 22 langues. Rise Up est le partenaire de plus de 500 clients, dont Axa, Schneider Electric, Domino's, NHS, Red Driving School, UGW et SIKA.

Notre objectif / raison d’être ? Own Today puisque Rise Up donne à chacun les clés pour s’approprier le présent, chaque jour. L’entreprise aide les organisations à rester up-to-skill en temps réel. Alimentée par la technologie, conçue pour les collaborateurs et centrée sur la performance, la méthodologie LearningOpsTM favorise la transformation organisationnelle et permet de délivrer la formation à la vitesse du business.

Job Description

Ensure the satisfaction and use of the platform by its customers portfolio

  • Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off
  • Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform
  • Be responsible for the good customers relationship and the continuous growth of the use of the platform
  • Build a long-lasting relationship with its customers
  • Collaborate with the sales team in order to promote additional sales

Participation in pre-sales meetings to manage client expectations and timeline

Follow his customers in the deployment phase

  • Carry out product training
  • Help the customer in the configuration of the product
  • Be the interface between the customer and our technical project managers in the design of technical integrations of Rise Up with the IS of the customers

Be the customer's ambassador within Rise Up

Ensure proper reporting of customer KPIs in the Planhat tool

Know how to manage and respond to crisis situations while maintaining CS

Stay up to date with news and developments related to the Rise Up platform

Preferred Experience

Hard skills:

  • In depth knowledge of product (features, sales…)
  • Customer centricity
  • Project Management : experience in multiple projects management at the same time
  • Data driven, KPI and result focus
  • Good spoken and written English

Soft skills:

  • Excellent communication skills
  • Excellent presentation
  • Team Spirit : work with sales (for renew / upsell) and product team
  • Ownership : Take transversal subjects to help others team members
  • Take mental charge and be tactical (guarantor of commitment 110%)

Nice to have:

  • Saas B2B and learning experience
  • Experience in fast growing environment
  • Saas sales experience

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
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